Privacy Policy

Last Updated: 11 September 2026

At SeamlessTravel, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, contact us, request a quotation, make a booking, or use our travel-related services.

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

SeamlessTravel is a South African travel consultancy providing travel planning and booking services, including flights, accommodation, car rentals, cruises, holidays, tours, and other travel-related services.

Our contact details are:

SeamlessTravel
Unit Number ZCH109, Cherry Lane Office Park
471 Fehrsen Street, Brooklyn
Pretoria, 0181
South Africa

Email: retail@seamlesstravel.co.za
Telephone: 087 537 3884

2. Personal Information We Collect

Depending on the services you request, we may collect personal information such as:

Full name and surname
Date of birth
Contact details, including telephone number and email address
Residential or postal address
Passport and identification information
Nationality
Travel dates and destination information
Flight and accommodation preferences
Payment and billing information
Special travel requirements
Dietary or accessibility requirements
Information provided through enquiries, quotations, forms, emails, or other communications
Any other information reasonably required to arrange and provide travel services

Where necessary for a particular booking, we may also process information that is considered more sensitive under applicable data protection laws, such as information relating to health or accessibility requirements.

We only seek to collect information that is reasonably necessary for the relevant purpose.

3. How We Collect Your Information

We may collect personal information when you:

Visit or use our website
Complete an enquiry or quotation form
Contact us by email or telephone
Make a booking
Subscribe to our newsletters or promotional communications
Request information about our travel services
Communicate with our travel consultants
Participate in promotions, competitions, or surveys
Provide information to us through other legitimate channels

We may also receive relevant information from travel suppliers and service providers when this is necessary to arrange or manage your booking.

4. How We Use Your Personal Information

We may use your personal information to:

Respond to enquiries and requests
Prepare travel quotations
Process and manage bookings
Arrange flights, accommodation, transfers, cruises, tours, car rentals, and other travel services
Communicate booking confirmations and travel information
Process or facilitate payments
Provide customer support
Respond to complaints or requests
Send important information relating to your booking
Improve our services and website
Conduct internal administration and record keeping
Comply with legal and regulatory obligations
Prevent fraud, misuse, or unlawful activity
Send marketing communications where permitted by law and, where required, with your consent

5. Sharing Your Personal Information

To provide our services, we may need to share relevant personal information with trusted third parties.

These may include:

Airlines
Hotels and accommodation providers
Cruise companies
Car rental companies
Tour operators
Destination management companies
Transfer providers
Travel insurance providers
Payment service providers
Technology and website service providers
Other suppliers necessary to fulfil your travel arrangements
Government authorities, border agencies, immigration authorities, or other entities where legally required

We only share information that is reasonably necessary for the relevant purpose.

Third-party service providers may process your information according to their own privacy policies and applicable legal requirements.

6. International Transfers of Personal Information

Travel services frequently require personal information to be shared with suppliers or service providers located outside South Africa.

For example, when arranging international flights, hotels, cruises, tours, or transfers, relevant information may need to be transferred to another country.

Where personal information is transferred internationally, SeamlessTravel will take reasonable steps to ensure that such transfers are handled in accordance with applicable data protection laws, including the Protection of Personal Information Act, 2013 (POPIA), where applicable.

7. Marketing Communications

With your permission, or where otherwise permitted by applicable law, we may send you information about:

Travel deals
Holiday packages
Special offers
New destinations
Travel tips
Promotions
Competitions
News and updates

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or contacting us directly.

Please note that even if you opt out of marketing communications, we may still send essential communications relating to an existing booking or service.

8. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, understand how visitors use our website, remember preferences, and improve the user experience.

Cookies may collect information such as browser type, device information, pages visited, approximate location, and website usage patterns.

Where required by law, we will obtain appropriate consent before using non-essential cookies or similar technologies.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

9. Payment Information

Where payments are made through third-party payment providers, your payment information may be processed directly by the applicable payment provider.

We may not have access to or store complete payment card information where the payment is processed securely by a third-party payment service.

Customers should review the privacy policies and terms of the relevant payment provider where applicable.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against:

Loss
Theft
Unauthorized access
Unauthorized disclosure
Alteration
Destruction
Unlawful processing

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

You should also take reasonable precautions when communicating sensitive information online.

11. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, complying with legal obligations, and protecting our legitimate business interests.

The length of time information is retained may depend on the type of information and the purpose for which it was collected.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it, where appropriate.

12. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to personal information we hold about you
Request correction or updating of inaccurate or incomplete information
Request deletion of personal information where legally applicable
Object to certain forms of processing
Withdraw consent where processing is based on consent
Object to direct marketing
Request information about how your personal information is being processed
Lodge a complaint regarding the handling of your personal information

Some requests may be subject to legal requirements, contractual obligations, or reasonable verification procedures.

13. Children's Privacy

Our website and services are not intended to knowingly collect personal information directly from children without appropriate involvement or consent from a parent or legal guardian where required by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take reasonable steps to address the matter.

14. Third-Party Websites

Our website may contain links to third-party websites, including airlines, hotels, travel suppliers, payment providers, social media platforms, and other websites.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

15. Accuracy of Personal Information

We rely on the information provided by customers to arrange travel services.

You are responsible for ensuring that the personal information you provide is accurate, complete, and up to date.

Please notify us as soon as possible if any information needs to be corrected or updated.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

The latest version will be published on this website together with the applicable "Last Updated" date.

We encourage you to review this Privacy Policy periodically.

17. Questions, Requests and Complaints

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is being handled, please contact us.

SeamlessTravel
Unit Number ZCH109, Cherry Lane Office Park
471 Fehrsen Street, Brooklyn
Pretoria, 0181
South Africa

Email: retail@seamlesstravel.co.za
Telephone: 087 537 3884

We will take reasonable steps to investigate and respond to privacy-related enquiries and complaints.

18. South African Data Protection

SeamlessTravel is committed to handling personal information responsibly and in accordance with applicable South African privacy and data protection legislation, including the Protection of Personal Information Act, 2013 (POPIA), where applicable.

Nothing in this Privacy Policy is intended to limit or exclude any rights or protections that cannot legally be limited or excluded under applicable law.

By using the SeamlessTravel website or providing your personal information to us, you acknowledge that you have read this Privacy Policy and understand how your personal information may be processed as described above.