Terms & Conditions

Last Updated: 11 September 2026

Welcome to SeamlessTravel. These Terms & Conditions govern your use of our website, services, travel bookings, and related products. By accessing our website or making a booking with us, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

1. About SeamlessTravel

SeamlessTravel is a South African travel consultancy providing travel planning, reservations, holiday packages, flights, cruises, car rentals, accommodation, tours, and related travel services.

Our services may include arrangements provided by independent airlines, hotels, cruise lines, car rental companies, tour operators, destination management companies, and other third-party travel suppliers.

2. Booking and Reservations

All bookings are subject to availability and confirmation by the relevant travel supplier.

A booking is considered confirmed only once SeamlessTravel or the applicable supplier has issued written confirmation and any required payment has been received.

Prices and availability may change until a booking has been confirmed.

The person making a booking is responsible for providing accurate information for all travelers, including names, dates of birth, passport details, contact information, and travel requirements.

SeamlessTravel is not responsible for costs or problems resulting from incorrect or incomplete information supplied by the customer.

3. Payments

Payment requirements and deadlines will be communicated to you at the time of booking.

Depending on the travel service selected, a deposit, partial payment, or full payment may be required to secure the booking.

Failure to make payment by the specified deadline may result in cancellation of the booking and/or loss of availability.

Certain travel products may have non-refundable deposits or payments. These conditions will be communicated before or at the time of booking where applicable.

4. Prices

All prices are subject to change until the booking has been confirmed and payment has been received.

Prices may vary due to changes in supplier rates, exchange rates, taxes, government charges, fuel costs, availability, or other circumstances beyond our control.

Unless expressly stated otherwise, quoted prices may exclude items such as travel insurance, visas, airport transfers, baggage fees, meals, excursions, gratuities, taxes, or other additional charges.

The inclusions and exclusions applicable to your booking will be specified in your quotation or booking confirmation.

5. Changes and Cancellations

Changes or cancellations are subject to the terms and conditions of the relevant travel supplier.

Airlines, hotels, cruise companies, tour operators, car rental companies, and other suppliers may impose cancellation fees, amendment fees, or non-refundable charges.

SeamlessTravel may also charge an applicable administration or service fee for changes or cancellations.

Before making a booking, customers should carefully review the applicable cancellation and amendment conditions.

Where a supplier provides a refund, the refund will generally be processed in accordance with the supplier's policies and may take time to reach the customer.

6. Travel Documents

It is the traveler's responsibility to ensure that all required travel documents are valid and available before departure.

Travelers are responsible for checking passport validity, visas, permits, vaccination requirements, entry requirements, transit requirements, and other documentation required for their destination.

SeamlessTravel may provide general assistance or information regarding these requirements; however, final responsibility for obtaining and maintaining the necessary documents rests with the traveler.

Travel requirements can change without notice. Travelers should verify current requirements with the relevant government authorities, embassy, consulate, airline, or other official source before travel.

7. Travel Insurance

We strongly recommend that all travelers obtain appropriate travel insurance before departure.

Travel insurance may provide protection against circumstances such as medical emergencies, cancellation, interruption, baggage loss, delays, and other unforeseen events, depending on the policy.

Customers are responsible for reviewing their insurance policy to ensure that it provides adequate cover for their individual circumstances and planned activities.

8. Third-Party Suppliers

SeamlessTravel acts as a travel intermediary and may arrange services supplied by independent third parties.

These suppliers operate under their own terms, conditions, policies, and limitations.

While we take reasonable care when selecting and working with travel suppliers, SeamlessTravel does not own or control the services provided by independent suppliers.

Any complaints, claims, changes, or issues relating to a specific supplier service may be subject to that supplier's terms and conditions.

9. Flights

Airline tickets are subject to the fare rules, conditions of carriage, baggage policies, and other terms of the applicable airline.

Flight schedules, routes, aircraft, fares, baggage allowances, and other arrangements may change.

SeamlessTravel is not responsible for airline delays, cancellations, schedule changes, missed connections, denied boarding, lost baggage, or other matters caused by an airline or airport.

Customers should check their flight details before departure and allow sufficient time for check-in, security, immigration, and boarding.

10. Accommodation

Hotel and accommodation bookings are subject to the terms and conditions of the applicable property.

Room types, facilities, check-in times, check-out times, deposits, resort fees, taxes, meals, and other services may vary by property.

Hotels may require a security deposit or payment card upon check-in.

Accommodation photographs and descriptions are provided for general information and may not represent the exact room or facilities allocated to every guest.

11. Cruises and Tours

Cruises, tours, excursions, and activities are subject to the terms and conditions of the relevant operator.

Schedules, itineraries, ports, activities, accommodation, transportation, and other arrangements may be changed or cancelled by the operator due to operational, weather, safety, or other circumstances.

Travelers participating in adventure or physical activities should ensure that they are medically and physically able to participate and have appropriate insurance coverage.

12. Customer Responsibilities

Customers agree to:

Provide accurate and complete information.
Make payments by the required deadlines.
Ensure that all travelers have the required travel documents.
Comply with the laws and regulations of their destination.
Follow the rules and instructions of airlines, hotels, cruise operators, tour operators, and other suppliers.
Check booking confirmations and travel documents carefully.
Inform SeamlessTravel promptly of any errors or required changes.
Behave responsibly and respectfully during their travels.

13. Special Requests

We will make reasonable efforts to communicate special requests to travel suppliers, including dietary requirements, room preferences, accessibility requirements, seating requests, and other preferences.

However, special requests are subject to availability and cannot be guaranteed unless expressly confirmed in writing by the relevant supplier.

14. Delays, Disruptions and Events Beyond Our Control

SeamlessTravel is not responsible for delays, cancellations, losses, or additional expenses arising from circumstances beyond our reasonable control.

Such circumstances may include severe weather, natural disasters, pandemics, government actions, political unrest, strikes, industrial disputes, airline or supplier failures, border closures, technical failures, security incidents, or other unforeseen events.

Where possible, we will assist customers in communicating with the relevant supplier and finding available alternatives.

Additional costs resulting from such circumstances may be payable by the traveler unless covered by the applicable supplier terms or travel insurance.

15. Limitation of Liability

To the extent permitted by applicable law, SeamlessTravel will not be liable for losses, damages, delays, injuries, expenses, or inconvenience caused by the acts, omissions, negligence, insolvency, failure, or cancellation of independent third-party travel suppliers.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable South African law.

16. Website Information

We make reasonable efforts to ensure that information published on our website is accurate and up to date.

However, travel information, prices, availability, schedules, destination requirements, and supplier policies may change.

We do not guarantee that all website information will always be complete, accurate, current, or error-free.

Website content is provided for general information and does not constitute a guarantee that any particular travel product or service will be available.

17. Website Use

You agree to use the SeamlessTravel website lawfully and responsibly.

You must not:

Use the website for unlawful or fraudulent purposes.
Attempt to gain unauthorized access to the website or its systems.
Copy, reproduce, modify, or distribute website content without permission.
Introduce malicious software or harmful code.
Interfere with the operation or security of the website.

18. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, images, designs, trademarks, and other materials, is owned by or licensed to SeamlessTravel.

You may view and use the website for personal, non-commercial purposes.

No website content may be reproduced, distributed, modified, or commercially exploited without prior written permission.

19. Privacy

We respect your privacy and handle personal information in accordance with applicable privacy and data protection laws.

Personal information may be collected and processed for purposes including responding to enquiries, preparing quotations, processing bookings, communicating with customers, and providing travel services.

For more information, please refer to our Privacy Policy.

20. Complaints

If you experience an issue during your booking or travel arrangements, please contact SeamlessTravel as soon as reasonably possible so that we can attempt to assist.

Where the issue relates to a third-party supplier, we may need to refer the matter to the relevant supplier in accordance with its complaint and claims procedures.

Complaints should be supported by relevant booking information and documentation where applicable.

21. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any dispute arising in connection with these Terms & Conditions will be subject to the applicable laws and jurisdiction of South Africa.

22. Changes to These Terms & Conditions

SeamlessTravel reserves the right to update or amend these Terms & Conditions from time to time.

The latest version will be published on this website and will apply from the stated effective or updated date.

Customers should review these Terms & Conditions periodically for any changes.

23. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

SeamlessTravel
Unit Number ZCH109, Cherry Lane Office Park
471 Fehrsen Street, Brooklyn
Pretoria, 0181
South Africa

Email: retail@seamlesstravel.co.za
Telephone: 087 537 3884

Website: SeamlessTravel

Important: These Terms & Conditions are provided as a general website draft and should be reviewed and approved by a qualified South African legal professional before being used as the company's final legal terms.